The guarantee had been put on hold following the Covid-19 outbreak in order to allow the lender to focus on providing ‘crucial services’ to customers.
Under the terms of the guarantee, if the pledge is not met, Virgin pays the customer £100 – it’s a promise which also applies to Clydesdale Bank registered intermediaries.
Now Virgin Money has announced it will be back in place next week.
Sarah Green, head of intermediary mortgages at Virgin Money said: “The outbreak of the Covid pandemic caused issues which the mortgage market, as well as the wider financial market, had never previously experienced, leading to a temporary pause in the service commitment we offer to intermediaries.
“I am delighted to announce that as from Monday 20th July we are reinstating the service commitment, which is an important signal to intermediaries and mortgage customers that we’re back to full service with our reliable, prompt and high-quality proposition.”
